Built on Wexa Fabric
Know the customer before they explain
Context · Decide · Remember
context· The agent knows the caller before they explain
David Reyes 0:02
October bill $212, usually $85. A Travel Pass we promised never switched on.decide· The next best action, under the brand's policy
Wexa Resolve 0:32
Refund the $60 we got wrong, credit the outages, then offer what fits.
Credits policy · section 1
remember· What the customer says is saved for next time
Emma moves to Boston in January
saved to the context graph · the next call starts from it
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